🔍Wedding Issues & Data Quality
🚧 Coming Soon! This feature will be available by January 2026. Track, manage, and resolve issues that arise during wedding planning and management.
🎯 What are Wedding Issues?
Wedding Issues is a comprehensive system for tracking, managing, and resolving problems that occur during wedding planning and management. This includes:
Data Quality Issues - Missing or invalid guest data
WhatsApp Delivery Failures - Messages that failed to send
Import Errors - Problems with guest list imports
System Issues - Technical problems affecting your wedding
Perfect for:
Quality Assurance - Ensure data accuracy
Problem Tracking - Never lose track of issues
Team Coordination - Assign and resolve issues together
Data Integrity - Maintain clean guest data
Proactive Management - Catch problems early
✨ Key Features
✅ Issue Categories - Organize issues by type ✅ Severity Levels - Prioritize critical issues ✅ Status Tracking - Track issue resolution progress ✅ Smart Merging - Automatically merge duplicate issues ✅ Issue History - Complete audit trail ✅ Notes & Comments - Add context and updates ✅ Data Quality Checks - Automated quality scanning ✅ Filtering & Search - Find issues quickly ✅ Guest Linking - Link issues to specific guests
🚀 How Issues Work
Issue Categories
Issues are organized into three main categories:
1. Guest Excel Import
Issues that occur when importing guest lists from Excel:
duplicate_phone - Same phone number appears multiple times
invalid_phone - Phone number format is incorrect
missing_required_field - Required column is empty
invalid_format - Data format doesn't match expected type
unknown_group - Group name doesn't exist
2. WhatsApp Delivery
Issues with WhatsApp message delivery:
message_failed - Message failed to send
template_rejected - Template was rejected by WhatsApp
rate_limit - Sending rate limit exceeded
invalid_recipient - Recipient phone number is invalid
media_upload_failed - Attachment failed to upload
3. Data Quality
Data quality problems detected in your guest list:
missing_phone - Guest has no phone number
duplicate_guest - Same guest appears multiple times
incomplete_profile - Guest profile missing important information
invalid_group_assignment - Guest assigned to non-existent group
Severity Levels
Issues have three severity levels:
Critical - Requires immediate attention, blocks functionality
Warning - Should be addressed soon, may cause problems
Info - Informational, low priority
📋 Issue Status Workflow
Issues progress through different statuses:
Status Types
Open - Newly created, not yet addressed
In Progress - Currently being worked on
Resolved - Issue has been fixed
Snoozed - Temporarily postponed until a date
Dismissed - Intentionally ignored (with reason)
Status Transitions
Common Workflows:
Open → In Progress → Resolved - Normal resolution
Open → Snoozed → In Progress → Resolved - Postponed then resolved
Open → Dismissed - Intentionally ignored
Resolved → Reopened - Issue came back
🔍 Creating Issues
Manual Creation
Navigate to Issues in your Weddingkart app
Click Create Issue or Report Issue
Fill in issue details:
Required Fields:
Wedding - Select the wedding
Category - Issue category
Type - Specific issue type
Severity - Critical, Warning, or Info
Title - Brief description
Optional Fields:
Description - Detailed explanation
Guest - Link to specific guest (if applicable)
Metadata - Additional context (JSON format)
Enable Smart Merge - Auto-merge duplicates (default: enabled)
Click Create Issue
Automatic Creation
Issues are automatically created by the system for:
Import Errors - When importing guest lists
WhatsApp Failures - When messages fail to send
Data Quality Checks - When quality issues are detected
🔄 Managing Issues
Viewing Issues
Navigate to Issues for your wedding
See all issues in a list view
Issues show:
Title and category
Severity (color-coded)
Status
Assigned guest (if applicable)
Created date
Filtering Issues
Filter by:
Category - Guest import, WhatsApp, Data quality
Status - Open, In Progress, Resolved, etc.
Severity - Critical, Warning, Info
Guest - Issues for specific guest
Search - Search by title or description
View Issue Details
Click on any issue
See full details:
Complete description
Category and type
Severity and status
Linked guest (if any)
Creation and update history
Notes and comments
Metadata
Update Issue Status
Open the issue
Click Update Status
Select new status:
In Progress - Start working on it
Resolved - Mark as fixed
Snooze - Postpone until a date
Dismiss - Ignore with reason
Reopen - Reactivate resolved issue
Add notes (optional)
Save changes
🤖 Smart Merge
How It Works
Smart Merge automatically combines duplicate issues to prevent clutter:
Fingerprint Matching - Issues with same fingerprint are merged
Occurrence Counting - Tracks how many times issue occurred
Last Occurrence - Updates timestamp of most recent occurrence
Automatic - Happens when creating new issues
Fingerprint Generation
Fingerprint is based on:
Wedding ID
Issue category
Issue type
Guest ID (if applicable)
Key data (title, etc.)
Example
Scenario:
Guest import fails for phone "1234567890" 5 times
Instead of 5 separate issues, creates 1 issue with occurrence_count = 5
Benefits:
Cleaner issue list
Better tracking of recurring problems
Easier to identify patterns
🔍 Data Quality Checks
Running Quality Checks
Navigate to Issues
Click Run Quality Checks or Scan Data Quality
System scans your wedding data for:
Missing phone numbers
Duplicate guests
Incomplete profiles
Invalid group assignments
Other data quality issues
Issues are automatically created for problems found
Quality Check Results
After running checks:
Summary - Total issues found
By Category - Breakdown by issue type
By Severity - Critical vs warning vs info
Issue List - All created issues
When to Run Checks
✅ Run Quality Checks:
After importing guest lists
Before sending important announcements
Periodically during planning
After bulk data updates
Before finalizing guest list
📝 Issue Notes
Adding Notes
Open an issue
Click Add Note or Comment
Enter your note
Save
Use Notes For:
Progress updates
Resolution steps
Additional context
Team communication
Follow-up actions
Viewing Notes
Chronological - Notes appear in time order
Author - See who added each note
Timestamp - When note was added
Full History - Complete conversation
📊 Issue History
Viewing History
Open an issue
Click View History or History
See complete timeline:
Issue creation
Status changes
Notes added
Assignments
Resolutions
History Details
Each history entry shows:
Action - What happened (created, status changed, etc.)
User - Who performed the action
Timestamp - When it happened
Details - Additional information
Notes - Related notes
🎯 Issue Resolution
Resolving Issues
Identify - Find and understand the issue
Investigate - Gather information
Fix - Resolve the underlying problem
Verify - Confirm issue is resolved
Update Status - Mark as "Resolved"
Add Notes - Document resolution steps
Resolution Best Practices
✅ Effective Resolution:
Fix root cause, not just symptoms
Document what was done
Verify fix actually works
Update status promptly
Add detailed notes
Reopening Issues
If an issue comes back:
Open the resolved issue
Click Reopen
Add reason for reopening
Issue returns to "Open" status
💡 Best Practices
Issue Management
✅ Do:
Review issues regularly
Prioritize critical issues
Resolve issues promptly
Add detailed notes
Use smart merge effectively
Run quality checks periodically
❌ Don't:
Ignore critical issues
Create duplicate issues manually
Dismiss issues without reason
Skip adding notes
Forget to update status
Data Quality
✅ Maintain Quality:
Run quality checks regularly
Fix issues as they're found
Validate data before importing
Keep guest data up to date
Review before important sends
🆘 Troubleshooting
Issue Not Creating
Possible Causes:
Missing required fields
Invalid category/type combination
System error
Solution:
Check all required fields
Verify category and type are valid
Try again or contact support
Can't Update Status
Solution:
Check your permissions
Verify issue exists
Ensure valid status transition
Contact admin if needed
Too Many Issues
Solution:
Run quality checks to identify patterns
Resolve issues in batches
Use filters to focus on priorities
Dismiss false positives
Fix root causes to prevent recurrence
Smart Merge Not Working
Solution:
Check if smart merge is enabled
Verify issue fingerprints match
Review merge logic
Contact support if needed
🔗 Related Topics
Tasks Management - Track and manage tasks
Guest Management - Managing guest data
Announcements & WhatsApp Messages - Message delivery
📅 Release Timeline
Expected Launch: January 2026
We're building a comprehensive issue tracking system to help you maintain data quality and resolve problems efficiently. Stay tuned for updates!
For questions about wedding issues, contact support within the Weddingkart app.
Last updated